Community Advice Team - Income Maximisation Adviser
|
Hours |
Part time (20 hours per week) |
|
Location: |
Newmarket |
|
Closing date: |
9am – Monday 14th September 2026 (EXTENDED) |
|
Salary: |
£14,602 per annum (FTE £27,378) |
|
Interview date: |
Thursday 24th September 2026 |
|
Interview location: |
The Racing Centre, Fred Archer Way, Newmarket, CB8 8NT |
|
Annual Leave: |
25 days pro rata plus Bank Holidays & working days Christmas to New Year |
About The Role
We are looking for a Community Adviser – Income Maximisation to join our team who are based in Newmarket. The successful candidate will have excellent communication skills, a keen attention to detail and have a flexible approach to their work. The most important skill required for this role is a care for people and a desire to empower our clients to lift themselves out of poverty. Financial Inclusion is about ‘putting money in people’s pockets’. It is estimated that there is around £19 billion of unclaimed benefits in the UK. This role will work with clients to help them claim for benefits, Council Tax reduction and any other income that they may be entitled to (training is provided). A good amount of this work is out in the community – in clients’ homes, at our Newmarket centre or at other mutually agreed venues.
There will also be a requirement to attend meetings in Haverhill at least once a month.
This is a part time role working 20 hours a week, although some flexibility will be required dependent on service need. There may also be some occasional evening work and weekend work required, dependent on the needs of the clients. Full training will be provided but strong IT skills are a prerequisite to the role.
About You
We are looking for somebody that has compassion at their heart and feels passionate about improving peoples’ lives. Ideally, you will need excellent communication skills, a keen attention to details and have a flexible approach to their work. More important you should care about people and have a desire to empower our clients to lift themselves out of poverty. We are a Christian based charity and at the very least we would like somebody who can work within the Christian ethos of the charity.
Ultimately although your knowledge and skills are important, your passion for helping to improve peoples’ lives is more important.
We love diversity and we value your unique skills, strengths, knowledge, and experience. Becoming one of our team may realise your potential, helping us to raise our performance in empowering those we serve.
Why work for REACH?
At REACH, things are different from your average job. We all say it takes a while to get used to such a warm, local organisation where people genuinely care about one another and the communities we serve. We really do work together closely as one team - most of us working all together in one office! - supporting each other every day and sharing the same goal; helping people and creating stronger communities.
We’re small enough that your ideas really do matter to us, and will be heard; we’re always open to trying new approaches and finding better ways of doing things. We believe a positive workplace culture matters, and we are committed to creating an environment where staff feel valued, supported, and able to thrive both personally and professionally.
What we offer:
• 25 days of leave a year, pro rata
• An additional working week’s worth of holiday at Christmas, alongside bank holidays, giving staff valuable time to spend with loved ones
• A supportive and welcoming office environment where teamwork and collaboration are part of everyday life
• A shared sense of purpose and meaningful work that makes a real difference in local communities
• Investment in your learning and ongoing development
• Flexibility and understanding in a way that larger organisations often cannot offer
• Access to external wellbeing support services for staff
• A workplace pension scheme
• A caring culture that recognises the importance of family, wellbeing, and work-life balance
About REACH
Our Values: Compassionate – Inclusive – Relational – Honest – Proactive
REACH Community Projects is a Haverhill-based charity, and we’re determined and passionate about working towards thriving communities where people are resilient and flourishing. Our mission is to relieve and prevent financial hardship whilst tackling the causes and advocating for change.
We have 4 main areas of work:
Prevention - Proactively preventing future financial hardship through education and connecting people to tailored support systems.
Advocacy - Advocating for change through influencing and local campaigning and collectively developing policy to tackle issues facing our local community.
Long-term Support - Alleviating financial hardship through income maximisation and debt advice.
Emergency Aid - Providing immediate short-term support to financial crisis.
Further information about REACH Community Projects can be found on our website: http://www.reachhaverhill.org.uk/
To Apply:
Initially please contact Diana Allin
via e-mail (diana.allin@reachhaverhill.org.uk) for an informal discussion about this role prior to applying.
Please click here to download the Job Description.