Triage Volunteer

 

Hours	Part Time 10am to 1.30pm Weekdays
Reporting to:	Volunteer Co-Ordinator
Location:	Haverhill
Location:	42 Hollands Road, Haverhill

About the role:

We are looking for volunteers to help with triaging calls for help. 

Key Duties and Responsibilities 

1. Carrying out initial callbacks to all clients who contact Reach. 
2. Asking important questions to ascertain the issue(s) 
3. Issuing emergency food parcels and arranging collection 
4. Completing the case management system (Advice Pro) with a record of the conversation/attempts of contact. 
5. Referring onwards to debt and benefit lists 

 

What attributes and skills do you need? 

 

1. Confident in making phone calls and speaking on the phone 
2. Confident in asking questions to ascertain particular information 
3. IT literate and proficient in Microsoft packages 
4. Good written and verbal communication skills 
5. Ability to work on own initiative 

 

How much time do you need to commit? 

 

1. We would like people to commit to at least one morning a week 
2. We would prefer a minimum commitment of 6 months to the role 

 

What support will you be given? 

 

1. Appropriate support and supervision in your role, including any training required 
2. Volunteer Co-ordinator and Advisors will be available to give you support, advice and guidance 

 

What benefits can you expect? 

 

1. Working as part of a small team 
2. Develop Self-Confidence 
3. Learn new skills and enhance your CV 
4. You can claim previously agreed out-of-pocket expenses 
5. The opportunity to make a difference in your local community 

You will be required to undergo a basic induction process and sign a Confidentiality Agreement. 

About us:

Our Values: Compassionate – Inclusive – Relational – Honest – Proactive
 
REACH is a Haverhill-based charity, and we’re determined and passionate about working towards thriving communities where people are resilient and flourishing. Our mission is to relieve and prevent financial hardship whilst tackling the causes and advocating for change.

We have 4 main areas of work:

Prevention - Proactively preventing future financial hardship through education and connecting people to tailored support systems. 
Policy - Advocating for change through influencing and local campaigning and collectively developing policy to tackle issues facing our local community.
Long-term Support - Alleviating financial hardship through income maximisation and debt advice. 
Emergency Aid - Providing immediate short-term support to financial crisis.

We love diversity and we value your unique skills, strengths, knowledge, and experience. Becoming one of our team may realise your potential, helping us to raise our performance in empowering those we serve.

Further information about REACH Community Projects can be found on our website: http://www.reachcp.org.uk/

To Apply:

If you are interested in this role, please contact our Volunteer Co-ordinator either by email – debbie.gibson@reachhaverhill.org.uk or the office at 0800 009 6710 and we will send you a volunteer application form. 

Please click here to download the Job Description.